Delivery and Returns2019-01-25T12:31:06+00:00

Delivery

 

  • We will always try to fulfil our two to three working days premium delivery but NOVELTEA is not liable responsible for any delay caused by the fulfilment provider.
  • Deliveries must be signed by a person of drinking age.
  • Customers must report any goods damaged during transit at [email protected].
  • NOVELTEA is not responsible for any damage suffered subsequent to the delivery.
  • Customers must provide the correct delivery address, NOVELTEA is not liable for any packages lost due to an incorrect address added by the buyer in the checkout process.
  • If your order didn’t arrive in three business days, please send us an email at [email protected] and we will look into it as soon as possible.

Returns and Refunds

  • NOVELTEA accepts and encourages the return of faulty products or products damaged during delivery.
  • In any such circumstances, please email us at [email protected] or call us at 0748 651 3520 and your case will be solved within 2 business days.
  • Upon request, another identical item will be sent in exchange with a delivery time of 1-2 business days, all costs being supported by NOVELTEA.
  • Returns and Refunds for items that have arrived in good condition shall be taken into consideration if the client opens up a case by sending an email at [email protected] where further information will be provided.
  • In this case, the product/s must be returned in their original packaging, unopened.
  • The customer shall pay the delivery costs, as well as any other costs associated with the delivery of the product. 
  • The refund will be initiated when the product reaches our warehouse and the client will be notified through e-mail once the refund process is finished.