Terms and Conditions2018-11-19T15:01:53+00:00

1.Terms & Conditions

1.1 By using the www.noveltea-drinks.com website, subscribing to one of our newsletters or placing an order you agree to our Terms & Conditions.

1.2 Any information provided on the NOVELTEA website is confidential and will not be shared with any third party unless it is needed to fulfil a request from the user. For example, sharing the address with a delivery provider in order to fulfil an order.

1.3 NOVELTEA can amend the Terms & Conditions at any time without notice. The users continued use of the website after the changes are posted will be considered as consent.

2. Legal Drinking Age

2.1 You must be at least 18 years old to access the website.

2.2 By accessing the website you consent that you are over 18 years old and of drinking age in your country.

2.3 If you are not of drinking age, please visit http://www.drinkaware.co.uk/.

2.4 It is illegal to buy alcohol if you are underage or to buy alcohol for an underage person.

2.5 If you purchase NOVELTEA as a gift, be sure the recipient is of drinking age.

3. Legal Liability

3.1 We keep our website up to date. However, NOVELTEA is not liable for the accuracy of information on other websites that are linked to www.noveltea-drinks.com.

3.2 We reserve the right to withdraw products from the website without prior notice.

3.3 We reserve the right to change the prices of products from the website without prior notice.

3.4 Orders will be fulfilled based on the price at the moment of purchase.

3.5 NOVELTEA will not be held liable for any loss or damage that an individual or business may have suffered as a result of the use or misuse of the information provided on this website or of the products.

4. Payment

4.1 Payment can only be done through Stripe by using a credit or a debit card.

4.2 We accept all major banks and providers, including Visa, MasterCard, and American Express.

4.3 We cannot fulfil email or phone orders.

4.4 NOVELTEA does not store any financial data, nor does it process any financial transactions. All such actions are done by Stripe.

5. Delivery

5.1 We will always try to fulfil our two working days premium delivery but NOVELTEA is not liable responsible for any delay.

5.2 Deliveries must be signed by a person of drinking age.

5.3 Customers must report any goods damaged during transit at [email protected]

5.4 NOVELTEA is not responsible for any damage suffered subsequent to the delivery.

5.5 Customers must provide the correct delivery address, NOVELTEA is not liable for any packages lost due to an incorrect address added by the buyer in the checkout process.

6. Returns and Refunds

6.1 NOVELTEA accepts and encourages the return of faulty products or products damaged during delivery.

6.2 In any such circumstances, please email us at [email protected] or call us at 0748 651 3520 and your case will be solved within 2 business days.

6.3 Upon request, another identical item will be sent in exchange with a delivery time of 1-2 business days, all costs being supported by NOVELTEA

6.4 Returns and Refunds for items that have arrived in good condition shall be taken into consideration if the client opens up a case by sending an email at [email protected] where further information will be provided.

6.5 In this case, the product/s must be returned in their original packaging, unopened.

6.6 The customer shall pay the delivery costs, as well as any other costs associated with the delivery of the product. 

6.7 The refund will be initiated when the product reaches our warehouse and the client will be notified through e-mail once the refund process is finished.

7. Intellectual Property

7.1 Unless stated otherwise, all the content available on this website, including but not limited to logos, text, fonts images, videos and layouts is the property of Tea Venture.

7.2 By using the website you consent to respect the UK intellectual property law.

8. Special Offers and Coupons

8.1 Coupons may not be used in conjunction with other offers.

8.2 All offers are inclusive of VAT.

8.3 If you have any issue with your coupon, please email us at [email protected] 

9. Privacy Policy

We greatly value the privacy of our users. Please see our Privacy Policy for a comprehensive explanation of what, how and why we use your personal data.

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